What is covered

• Mobile phones: if your phone has a manufacturing defect, we will replace it within 10 days of delivery.
• Gadgets & accessories (earbuds, headphones, smart watches, power banks, chargers, cables, fans and more): replacement within 30 days of delivery for any manufacturing defect.
• Wrong or damaged item on delivery: please tell us right away and we will send the correct item.

Conditions

• The product must be returned with its original box, accessories and gifts.
• Please keep your invoice or order number — it is needed for every claim.
• Not covered: physical damage, broken screen, liquid damage, burn marks or products opened or repaired by anyone else.
• Replacement is subject to inspection by our team.

How to request a replacement

• Call or WhatsApp us with your order number and a short description or photos of the problem.
• Bring the product to our showroom at Shop-352, Motalib Plaza, Hatirpool, Dhaka, or send it by courier as we guide you.
• After inspection, we replace it with the same product. If that model is out of stock, we will discuss a suitable alternative with you.

After the replacement period

Once the replacement period is over, the brand's official warranty applies where available. The warranty details are shown on each product page, and we are happy to help you with any claim.