FAQs & Support

Reach out via our contact form or email us directly.

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    CONTACT INFORMATION

    Shop-350, Motalib Plaza
    Hatirpool, Dhaka

    +880 1310-902812
    +880 1684-727441

    hello@aonegadgets.com
    shawon@aonegadgets.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    What are the delivery charges for orders from the Online Shop?

    Delivery charges vary based on your location in Bangladesh. Standard shipping starts at ৳150, with free shipping on orders over ৳5,000. Check the checkout page for exact rates.

    Where can I view my sales receipt?

    Once your order is confirmed, you’ll receive a digital receipt via email. You can also view your receipts in your account under "Order History."

    How long will delivery take?

    Standard delivery within Bangladesh typically takes 2-3 days, depending on your location. Expedited options are available at checkout for faster shipping.

    What exactly happens after ordering?

    After placing your order, you’ll receive a confirmation email. We’ll process your order within 1 business day, and you’ll get a tracking number once it ships.

    How do I add a gift receipt to an order?

    During checkout, select the "Add Gift Receipt" option. You can include a personalized message, and the receipt will be sent to the recipient without pricing details.

    How long do I have to return an order?

    You have 30 days from the delivery date to return an order. Items must be unused and in their original packaging. Visit our Returns page for more details.

    Payment Information

    How is the recipient reimbursed?

    Reimbursements are processed back to the original payment method within 5-7 business days after approval.

    Can I be reimbursed through the original payment method?

    Yes, reimbursements are credited to the original payment method used at the time of purchase.

    Can the district receiving the shipment be different than the district of purchase?

    Yes, you can ship to a different district, but additional customs fees may apply based on the destination.

    How can I return an item?

    To return an item, log into your account, go to "Order History," and select the item to initiate a return request. Follow the instructions provided.

    Will I receive the same product that I see in the picture?

    We strive to ensure the product matches the image, but slight variations may occur due to lighting or supplier differences.

    Will you restock items indicated as "out of stock"?

    We aim to restock popular items, but availability depends on our suppliers. Sign up for notifications to stay updated.

    Orders and Returns

    What are the delivery charges for orders from the Online Shop?

    Delivery charges start at ৳150, with free shipping on orders over ৳5,000. Rates vary by location in Bangladesh—check at checkout.

    How long will delivery take?

    Delivery within Bangladesh typically takes 2-3 days, depending on your location and shipping method selected.

    Which browser is best to use the site?

    We recommend using the latest versions of Chrome, Firefox, or Safari for the best experience on our site.

    How long does the delivery take and how much does it cost?

    Standard delivery takes 2-3 days and costs ৳150. Expedited options are available for faster delivery at a higher rate.

    What exactly happens after ordering?

    After ordering, you’ll receive a confirmation email. Your order is processed within 1 day, followed by a tracking number.

    How do I subscribe to the newsletter?

    Enter your email at the bottom of any page and click "Subscribe" to join our newsletter for updates and offers.