Frequently Asked Questions

Add products to your cart and go to checkout. Enter your name, phone number and address, choose a payment method and place the order. We will call or message you to confirm it.

Yes. Call +880 1310-902812 / +880 1684-727441 or message us on WhatsApp with the product name and your address.

Yes. We sell genuine, brand-original products. If a product is an imported/international version, it is mentioned in the product name or description.

Yes, the same model. Colour may look slightly different because of screen and lighting differences.

Inside Dhaka: ৳80. Outside Dhaka (all other districts): ৳120. The exact charge is shown at checkout.

Usually 2–3 working days after your order is confirmed. Remote areas or holidays may take a little longer.

Yes — visit Shop-352, Motalib Plaza, Hatirpool, Dhaka. Please call ahead so we can keep your item ready.

Cash on Delivery, bKash, Nagad and Rocket.

Yes. Payments go directly through bKash, Nagad or Rocket. We never ask for your PIN or OTP — never share them with anyone.

Yes. You will get an order confirmation, and you can see all your orders under My Account → Orders.

Every product comes with our replacement guarantee: 10 days for mobile phones and 30 days for gadgets and accessories, for manufacturing defects. After that, the brand warranty applies where available (shown on the product page). See our Return & Replacement Policy.

Contact us right away with your order number and photos of the product and box. We will check it and send the correct or a replacement item as quickly as possible.

Bring or send the product with your invoice/order number to our Hatirpool showroom, or call us first and we will guide you.